Unacceptable Customer Service

LAR panel beaters are simply the worst service provider I have dealt with!!!!

My car was taken to them on 24 July 2018 and from Day one I did not get good service.

I called them on 26 July 2018 and spoke to Leticia to check if my car had arrived and get progress on it. She promised me that she would call me back to give me an estimate of how long it would take. She told me they "ordered the parts yesterday" and that she will update me.

I called on again on 31 July after not getting any feedback. I spoke to Leticia again and was put on hold while she spoke to the parts division. Yet again, I was told they are waiting for 'another part" and she will let me know.

I called after not getting feedback on 02 August at 10h32 and spoke to Leticia again, this time I was told she will call the floor manager and call me back in 15 mins. At 15h29 I called again as she had not bothered getting back to me and this time I was told one part is outstanding and my car will be ready on Friday, 11 August 2018 however she will call me back to let me know once it arrived.

I called after not getting feedback on 07 August and spoke to Leticia. Once again she had not bothered to call me back. This time after asking her if I will get my car on Friday as promised I was sent back to square one as she now said they are once again waiting for a part and no she had not estimate completion date for me. I had already made transport arrangements only up until 11 August. I had to call again on the same day after not getting a clear story from her and after she had once again promised she will call me back. I asked to speak to the floor manager or any manager for that matter and I was told he is 'busy'. I asked to speak to Parts Division and tins time I was told a COMPLETELY DIFFERENT STORY. The guy I spoke to 'Ignatius" said my Insurance has caused delays. I asked him to send me email communication to prove this and gave him my email address and 2 hours later I have not received anything. I called my insurance to escalate this and they were able to get an ETA of Friday 17 August.

This is completely UNACCEPTABLE!!!! Why were they not able to give me an ETA but minutes later when I escalated this they are able to give timelines.

Also, how can you give a client a date and they not stick to it and not even bother to keep me in the loop?? This has caused a huge inconvenience for me. I do not have transport in the meantime. The least they could have done is give me feedback so I can make alternative arrangements. At this stage I am not even sure I will get my car back on the 17th....