1 reviews | Active since Mar 2014
Worst service ever!
On the 26th November 2015 I went to Legit Westgate mall saw a piece of jewellery that I fell in love with. There were about 3 of those in store which none of them had a price tag. I get to the cashier and Palesa Monchusi assisted me, I informed her none of the chockers have a price tag and I cant not buy it. 1 she was not pleased with the fact that now she had to find me the tag. 2 Fiona the manager was not impressed too as she kept making rude comments because of this while the consultant Palesa laughed in my face. I've never been this appalled by the kind of service Legit has to offer. I've found myself in a situation before where the price tag was missing for the first time ever I was told \if it doesn't have a price we don't sell it". Question is if that's the case why have it on the floor? Being a manager myself I know the importance of every single client coming into my branch. What ever happened to treating customers fairly"
Our attempts to contact you today at 10:34 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the cashier and Fiona. This is certainly not the type of service we promote in store, I assure you this matter will be addressed accordingly and corrective measures will be taken against both staff mentioned
You will be received further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:34 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the cashier and Fiona. This is certainly not the type of service we promote in store, I assure you this matter will be addressed accordingly and corrective measures will be taken against both staff mentioned
You will be received further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
