1 reviews | Active since Sept 2014
Why lie to customers?
<p>Today (30 May 2016), I called in at Legit West Street Durban ***) to enquire about their trading hours. I was inform that the store closes at 5:30pm.</p> <p>At 5:15pm when i arrived at the store, premises were closed and they were only attending to clients that were already inside and i was refused entry.</p> <p>Why was i misinformed?</p>
We would like thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit West street management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they closed the doors 15 minutes before closing time which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We would like thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit West street management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they closed the doors 15 minutes before closing time which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.