JK
Justine K

1 reviews | Active since Apr 2014

19 Dec 2015, 18:59

Very rude!!!

Whilst i waa in the change room i had heard one of the workers say hurry the F##### up, its time to go home now. So i continued fitting on my garments, once i was finished there was no rail to leave the stuff which i wasnt going to buy. They told me i must put them back where i found them. So i kindly did so, but whilst doing so this pregnant worker(noya) whatever her name may be spoke in another language(khoza) to her fellow collegues insulting me and thinking i did not understand what she was saying. The security Guard ended up helping me put the clothes away back where they were. I think that lady needs to learn about consumers needs.. and learn some damn mannerers because she waa very rude especially to he swearing in the store.!!

0
Replies (1)
Legit
Legit's reply22 Dec 2015, 17:01
Official
Hello Blue-eyes!,

Thank you for notifying us of your shopping experience. That is certainly not the type of service that indicates our standards. Please be advised the store manager was notified of the lapse in service. We assure you the store manager will address this with Noya and revert with feedback.

Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and it is with great displeasure to hear of the unpleasant experience

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***