1 reviews | Active since Jul 2015
Very agry customer
I bought a skirt at legit highveld mall swapping my bank card on Saturday the 11 July 2015 roud about 13:42 without fitting it. When I got home I fitted and the skirt was small in a way that it just stucked on my hips. On monday the 13 I took back the skirt for exchange with the tag on and a slip. As the were no sizes any more I requested for a refund and I was told they giving refund on gift cards, I asked where is that written caused is not on their slips they told me is their policy which I was never told about when buying. The store manager even removed the string holding a price tag and the skirt told me she is not happy cause I took out the tag and worn the skirt,I asked how can I wear something small?I'm so very angry and dissapointed that the skirt is cheap that I could not do that or she knows from her that she buys to return. This was a very serious allegation to me,and I even think of suing her. I took the skirt that I am now running around with without help as I was given attitude and bad service.
Thank you for bringing this matter to our attention. We must apologise for the service you have received in store with regards to your refund.
We have addressed this matter with the store manager as this is certainly not the type of service we wish to render to our customers, you will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the service you have received in store with regards to your refund.
We have addressed this matter with the store manager as this is certainly not the type of service we wish to render to our customers, you will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
