1 reviews | Active since Jul 2011
unreasonable rules with the worst of attitudes!
I went to buy a white top at the Legit on 03.10.2015. I was told I cannot fit the top because people leave makeup on the tops, told them I don't wear makeup, they still refused . the manager Motshabi/ Mothabi told me I can buy it first then fit after. I find it very unfair, a lot of shops sell white clothes and people are allowed to fit. makeup stains can be on any colour item not only white . I ended up taking 2 tops so I can fit at home, now I must drive back to the mall and return the other top, this is a costly and tiring exercise for me. I asked them if they would take the top back if I stained with makeup while fitting at home and they said yes, I couldn't understand why I can't fit the top in this case. I have never heard of any proper store with such rules , They cannot be treating customers like this. I logged a complaint with Edcon head office on the Saturday and they called me on the 05.10.2015 and sent me an email with reference number ***/GO and said they will escalate this to the store management. I followed up and called edcon yesterday and spoke to Tshepiso who promised to call me back.
Thank you for bringing this matter to our attention. Please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number will remain the same.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number will remain the same.
Kind regards,
Edcon customer experience team,
***
