The rudest store manager

<p>So I went to a legit store at jubilee mall for a quick sale shopping . Got to the counter for payment and there was a problem with their machine which as result I got billed twice . Now there and there i ask the manager what's gonna happen if I'm billed twice . Lol this was her response "WE ALWAYS DEAL WITH SUCH SITUATIONS YOU ARE NOT THE ONLY ONE SO WE WILL REVERSE THE MONEY". pay attention to my caps lol that was her tone and attitude. Well I went and issued a bank statement indeed I was billed twice . Called the store the was no pick up so I went there with my card ,ID and the bank statement for a claim. This was 7days later by the way . Amazingly got assisted by a Lady called LEBO apparently she's the 2IC to the store manager. With such great charisma she explained how she's gonname go about putting up the claim for me and took my docs . I realised then that I hadnt brought the slip with so she promised to call me so she can get the transaction number, of which she did call later on that day so she can proceed with claim and asked me to give her week. Now a week later I went back to the streets to find out how far along was the claim since I got no feedbank from store. LOL then I got the store manager ,stood on the queue like every customer . When I got to the counter I greeted her and started explaining why I was there . This was her response "SISTER THE CLAIM HAS BEING SENT THROUGH I DON'T KNOW WHEN YOU GONNA RECEIVE YOUR MONEY AND I DON'T WANNA MAKE ANY PROMISES " . Then I asked "how does procedure work from your experience since u always deal with this situations ,approximately how long you think it might take . Her: " I DON'T KNOW . IT'S BETWEEN EDCON AND THE BANK SO I DON'T WANNA TELL YOU HOW LONG BECAUSE I DON'T. YOU ARE NOT THE ONLY CASE THEY ARE DEALING WITH " . This was in front of other customers by the way . So much attitude, no apology whatsoever,so defensive and literally made me feel like I was not suppose to come and ask for feedback. Actually made feel like I was asking a loan that i could not afford to pay back . LOL !!! Legit! Such a big store to have such unemphathic,rude management. LEBO is the best the way . Credits to her for calling today to tell me she was not at work and had not forgotten about my claim . Thank you for that. I honestly wish I had found her on that Friday (10/06/16)when came back for feedback. As for the store manager man my heart bleeds when think of our mothers and sisters that go to that store and have such a bad experience. LEGIT! #clapsOnce</p>