TM
Thabiso M
1 reviews | Active since May 2015
15 Jun 2015, 22:39
The Cashier refused to exchange the bag
On the 15 of June 2015 around pass two, my Wife went to Southgate mall to exchange a bag that's damaged and the Cashier told her that she can't exchange the damaged bag, because She didn't buy it at the Legit Store in Southgate, and the bag was brought at Legit Maponya mall on the 13 of June 2015 cash, so what i'd like to know is this the way they treat cash customers?!, even the till slip says \ we will exchange or refund within the first 30 day's"."""
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Legit's replyOfficial
17 Jun 2015, 11:42Hello Thabiso shimi ,
Our attempts to contact you today at 11:33 AM have been unsuccessful. We must apologise for the unpleasant experience in store regarding our refund and exchange policy.
We have raised your concerns with the store and area manager, you will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 11:33 AM have been unsuccessful. We must apologise for the unpleasant experience in store regarding our refund and exchange policy.
We have raised your concerns with the store and area manager, you will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Legit's reply17 Jun 2015, 11:42
Official
Hello Thabiso shimi ,
Our attempts to contact you today at 11:33 AM have been unsuccessful. We must apologise for the unpleasant experience in store regarding our refund and exchange policy.
We have raised your concerns with the store and area manager, you will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 11:33 AM have been unsuccessful. We must apologise for the unpleasant experience in store regarding our refund and exchange policy.
We have raised your concerns with the store and area manager, you will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***