1 reviews | Active since May 2015
Terribly disappointed
Went into gateway legit to return a dress I bought in phoenix legit on the 03 of may I wore it once and the stitches were bursting when I went in gabby says why didn't I take a bigger size I was utterly humiliated. They refused to return the dress even though I had my slip and it was less than a week old. They said that I need to go to the store I bought it from because it's not their bad stock. I was never so displeased at thesservice provided before . I was told that I must take 2 sizes bigger so that the stitches don't burst. I was deeply embarrassed I felt like crying will never go back there again. They don't know how to treat people. <br> They imply that I am fat by saying that I should have 2 sizes bigger than my size. <br> Learn to respect people and customer service.
Our attempts to contact you today at 09:33am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service from Gabby.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light.
Kindly note stores have the right to evaluate merchandise before exchanging or returning an item however should not offend customers in anyway. You will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Our attempts to contact you today at 09:33am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service from Gabby.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light.
Kindly note stores have the right to evaluate merchandise before exchanging or returning an item however should not offend customers in anyway. You will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
