GL
Gail L
1 reviews | Active since Mar 2009
25 Aug 2015, 15:22
Terrible
I called Legit @ Forest hill to enquire about a jacket I saw in Welkom. I supp**** Rosina and Faith with the style number and sku and requested them to please enquire from other branches of fashion delivery if they could locate the jacket. Rosina insisted that they can't call Fashion hotline or other branches to enquire. She sounded very annoyed and unwilling to assist.<br> <br> Is this what you call customer service?<br>
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Replies (1)
Legit's replyOfficial
26 Aug 2015, 10:22Hello jansengu,
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received by Rosina and Faith. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you corrective measures will be taken against them and training will be provided as well. You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received by Rosina and Faith. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you corrective measures will be taken against them and training will be provided as well. You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Legit's reply26 Aug 2015, 10:22
Official
Hello jansengu,
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received by Rosina and Faith. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you corrective measures will be taken against them and training will be provided as well. You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received by Rosina and Faith. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you corrective measures will be taken against them and training will be provided as well. You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,