Tags not removed from underwear- store refusing to assist.

Saturday 03 Dec 2022 I bought a pair of both panties & bras, as I had a function where i needed to wear a specific color underwear because of the outfit. On Sunday the 4th December 2022 while trying to get ready I realised that I could not wear the new underwear I bought from Legit store because both pairs were tagged. This was very disappointing as now this now had ruined my whole outfit. I had to find an alternative outfit because I couldn’t wear the outfit with a different color underwear.

The next Monday I went back to the store(Menlyn Legit store) hoping for an exchange as I really didn’t need the underwear anymore (I had obviously bought it because of that specific outfit I now couldn’t wear). Found a top that I liked & was willing to do an exchange rather than a refund & I was told I cannot be assisted. This is absurd, surely I ain’t no superhuman so I could not have worn a 2 pack underwear with security tags on 🙄(tagged together to make it worse). I am really not happy about this. I cannot be held liable for another persons mistake. It is not my responsibility to check for security tags. I am really disappointed with this ridiculous service & I want my money back.