Swimming custom R249.99

Good day kindly assist I sent my sister to buy swimming custom at legit mall of carnival on the 02/10/21 at 15:38 after I asked one of the legit stores to check which store has my size after the confirmed tht legit carnival has that when I sent her to purchase for me ,she went and buy the she went back to work i then on the next day went to featch my parcel in her work place, I then find that the size of the swimming custom is wrong she took XS while the hanger was 36c after I pick up that the size is incorrect I went to the store to ask them to exchange it for me for the correct size they refused due hygienic reasons

Of which I am well aware to the hygienic reason but my concern is that my sister took the garment according to the size on the hanger 2.the cashier tht was assisting her did not tell her that she fit the swimwear but it can't be exchanged ,I only became aware of that policy when I was in the store the ,I asked the lady who's folt was it she said the cashier n the customer (My sister) all I wanted was to exchange for my size they refused me to do tht I asked for head office numbers they refused either, I then went to Edgar's store to assist since it the same company the lady she assisted me by phoning the Area manager she explained what I have explained to her the area said to the lady we must give her 5minutes she want to call the store .off which she did she came back to us

By saying they told her tht am also working at retail so I know the rules therefore she can't help me due to hygienic reasons

,since they allow us to fit hygienic reason is lot taken into account what is the difference I feel tht the Area manager did not do wast she was suppose to do ,she did not give her time to listen to me as a complainant ,she only took the side of the store staff Immediately when she had tht I work at retail she forgot about my complaint ,yes I am a retailer but I went to legit as a customer ,I was excepting to be treated like 1 ,so tht they know tht am working at retail I only work in one store where I am employed am not responsible for other stores mistake it not my problem that the store failed to do hanger discipline tht my sister took accord to the hanger ,I can not afford to lose R249.99 just because someone did not do what she was supposed to do when I go to the store I expect to be treated as a customer irregardless of my employment me working at retails has nothing to do with the purchase in question y must I suffer for them failing to do store disciplines

Please take this as an urgent matter Merryl Dhladhla