1 reviews | Active since Sept 2015
Store Attendant refused to let me fit clothes
Good day<br> I went to the Legit store at the Hatfield Plaza,Pretoria yesterday 22/09/2015, which closes at 17:30pm.I got to the store around 17:10pm, and started looking around the store for clothes. When I wanted to go try on the dress I had chosen to see if it fit right, one of the store attendants Prudence Matloku refused saying that customers are not allowed to try on clothes once the store's doors have been closed. I was shocked because this was my first time hearing of such a store policy in all of my years purchasing clothes at various stores. I was forced to leave the dress and the store because I was not going to buy something if I wasn't certain it would fit me. What really shocked me was that by the time I left the store which was already closed, it was not even 17:30pm.<br> I am very dissatisfied with the level of service I received from the store attendants, especially Prudence Matloku, whose name I noted before I left.<br> Regards
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the staff member Prudence. We have addressed this matter with the store manager, you will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the staff member Prudence. We have addressed this matter with the store manager, you will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
