AE
Anisa E
1 reviews | Active since Dec 2015
07 Dec 2015, 12:22
Shoe is damaged after wearing Twice
I purchased a sandals a few months ago I wore it once when I first bought it. The second time I wore it was a 2 weeks a go and noticed the front was opening. I do not have the receipt as I did not think that there was going to be a problem with the sandals so I did not keep the receipt but it was bought on my store card. When I took it back to the store they could not assist me as the lady mentioned that they can not change it with out a receipt. I am really not happy with the service I received. I had no idea that that sandals will open up for me to retain that receipt for such a long time.<br> <br> I will appreciate some assistance please.
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Legit's replyOfficial
10 Dec 2015, 13:11Hello anisazn,
Thank you for taking the time and addressing your service experience with us. According to our report the last purchase on your account was 29 March 2015, this almost 9 months ago and surely the 30 day Return policy has long lapsed and proof of purchase is required in order to be assisted as per our Refund & Exchange policy.
As much we want to assist, the customer must also come to the party and honour the Refund & Exchange policy.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to our report the last purchase on your account was 29 March 2015, this almost 9 months ago and surely the 30 day Return policy has long lapsed and proof of purchase is required in order to be assisted as per our Refund & Exchange policy.
As much we want to assist, the customer must also come to the party and honour the Refund & Exchange policy.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Legit's reply10 Dec 2015, 13:11
Official
Hello anisazn,
Thank you for taking the time and addressing your service experience with us. According to our report the last purchase on your account was 29 March 2015, this almost 9 months ago and surely the 30 day Return policy has long lapsed and proof of purchase is required in order to be assisted as per our Refund & Exchange policy.
As much we want to assist, the customer must also come to the party and honour the Refund & Exchange policy.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to our report the last purchase on your account was 29 March 2015, this almost 9 months ago and surely the 30 day Return policy has long lapsed and proof of purchase is required in order to be assisted as per our Refund & Exchange policy.
As much we want to assist, the customer must also come to the party and honour the Refund & Exchange policy.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***