LM
Lindiwe M
1 reviews | Active since Sept 2012
22 Mar 2016, 17:52
Security guard threatens customers
I was at legit at lakeside mall and when I was about to get out of the door the security guard wanted to search my handbag, when I refused she started to threaten me and didn't want me to leave the store when I told her to call the manager she didn't want to call her. The lady who also came who works there was not even the manager and she didn't help,where is it written in the shop that they can search people hand bags and white people are not being searched and they are making us feel like *******. Even when I left the store the alarm didn't ring it shows I didn't ***** anything. They must go for training to learn how to treat customers I won't buy anything there again.
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Legit's replyOfficial
23 Mar 2016, 09:13Hello Yellow1616,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Benoni Lakeside mall management to address as our valued customer is not happy that the store security personnel was insisting on searching your bags whilst this is not done with other customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Benoni Lakeside mall management to address as our valued customer is not happy that the store security personnel was insisting on searching your bags whilst this is not done with other customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply23 Mar 2016, 09:13
Official
Hello Yellow1616,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Benoni Lakeside mall management to address as our valued customer is not happy that the store security personnel was insisting on searching your bags whilst this is not done with other customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Benoni Lakeside mall management to address as our valued customer is not happy that the store security personnel was insisting on searching your bags whilst this is not done with other customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.