Safety of Customers

It is with great dismay that I write this email. I don't understand how such a reputable mall like the Mall of Africa can harbour so many *********,the worst part is that it seems like these ********* get away with all their ******* activities. Today,at approximately 7pm I was doing my shopping at Legit store. Someone put their hand in my handbag and stole my phone. By the time I realized this,it was too late. I reported the incident to the shop assistants, I was not prepared for the the response I got. The lady at the till told me that this happens ALL the time at the store. The other lady even went on to say they are aware of these ********* and that she spotted them at the shop around the same time that I was there. Why were they not asked to leave? How can such a large chain store not have a right of admission policy?? Why isn't anything being done about this because clearly I'm not the first victim? There's barely any security personnel visible inside the mall. There's absolutely no security personnel at Legit even though they know that these ********* are always at the store. I have lost so much personal and work data on that phone. Who will compensate me for this? I WANT MY PHONE BACK. I have to warn everyone against this mall and especially against Legit stores because they are not safe. Legit MOA only has cameras by the till and nothing around the rest of the store!!! How?? Because they are aware of the crime taking place at the shop. Why aren't the customers being protected? I'm too distraught over the matter. I feel violated and so disappointed!!