AN
Ayanda N
1 reviews | Active since Sept 2015
20 Sept 2015, 16:13
Returning Goods
I don't understand Edcon's new policy not to return goods bought for a full cash refund, i went to return a dress that didn't fit me well, I was told to take a gift card or exchange it for something else, there was nothing that I liked at LEGIT but I was forced to either return home with my dress until I find something I like, that is unacceptable my rights as a consumer are being violated, I have a solid reason for not wanting that dress so now I must take something I don't want instead of me looking for something that will fit me elsewhere.
Helpful (0)
Replies (1)0
Replies (1)Legit's replyOfficial
21 Sept 2015, 10:44Hello MaZwide,
Our attempts to contact you today at 10:29 AM have been unsuccessful. We must apologise for the frustration and inconvenience caused in this matter. Please be advised we have addressed this incident in store as that is not part of our policy, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:29 AM have been unsuccessful. We must apologise for the frustration and inconvenience caused in this matter. Please be advised we have addressed this incident in store as that is not part of our policy, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Legit's reply21 Sept 2015, 10:44
Official
Hello MaZwide,
Our attempts to contact you today at 10:29 AM have been unsuccessful. We must apologise for the frustration and inconvenience caused in this matter. Please be advised we have addressed this incident in store as that is not part of our policy, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:29 AM have been unsuccessful. We must apologise for the frustration and inconvenience caused in this matter. Please be advised we have addressed this incident in store as that is not part of our policy, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
