wM
wendy M
1 reviews | Active since Nov 2010
07 Apr 2016, 02:33
Return Policy
Someone bought me a bag as a gift from Legit and gave me the slip just in case I wanted to exchange it for something else. I have a similar bag so I went to Legit in Carlton centre and was told that bag's are accessories they cannot be exchanged or returned. I am now sitting with something that I will not use and I am not happy at all because the slip does not even say that the item cannot be exchanged.
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Replies (1)
Legit's replyOfficial
07 Apr 2016, 08:32Hello vukosie,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Carlton Centre management as you are not happy that they did not exchange the hand bag even though you still have proof of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Carlton Centre management as you are not happy that they did not exchange the hand bag even though you still have proof of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Legit's reply07 Apr 2016, 08:32
Official
Hello vukosie,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Carlton Centre management as you are not happy that they did not exchange the hand bag even though you still have proof of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Carlton Centre management as you are not happy that they did not exchange the hand bag even though you still have proof of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,