1 reviews | Active since Aug 2013
Remove her From front desk
20.11.15 I went to legit to buy a dress , which I thought was sold out. Finally I saw one and I went to fit it. When I want to purchase it, I am being told they are being moved and I cannot get it... After a long argument I am now allowed to buy it and when I asked for a clean dress then another argument started.... So when it was time to pay , some lady came second and Neo wanted to help her before me while I had to wait. I then decided to ask Neo why is she rude, she told me straight that she knows how to deal with people like me having stuff account and I can complain if I want to cause she doesn't care. She told me her manager can deal with her attitude and I can do whatever. I am disappointed and I cannot believe how Edcon's name can be dropped like this.
Our attempts to contact you today at 12:05 PM have been unsuccessful. We have addressed this matter with the store manager regarding the service received from Neo.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render to our customers. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Our attempts to contact you today at 12:05 PM have been unsuccessful. We have addressed this matter with the store manager regarding the service received from Neo.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render to our customers. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
