1 reviews | Active since Dec 2015
refusing to exchange item with promotional price
On sunday i was shoping at dayinzenza plaza numbi i bought a white jean that was on the 50percent with a cash card using my rewards that was also due on sunday , but when i went home the size was too small i had to go back for an exchange the cashier refuse gave me attitude she told me i must add money because the item is no longer on promotion how came is that posibly when u processed a transaction with a discount but when u exchange you loose everything and ok fine what if i want a refund since they dnt want with their items will they able to transfer my rewards that was also due on sunday i thing this is not fair to customers because i realy like the jean and had to go and buy to other stores poor customer service even from management and on your exchange terms and conditions the is no such ,im very angry and i wont exchange im waiting for a respond
As discussed telephonically - Please be advise that our items are priced according to season because this item was purchased during a promotion, chances are this item will go for half or more the price you paid. As per our returns and exchange policy stated at the back of all our Edcon till slips We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached. To view more of our Policies and conditions. Kindly visit our website.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
As discussed telephonically - Please be advise that our items are priced according to season because this item was purchased during a promotion, chances are this item will go for half or more the price you paid. As per our returns and exchange policy stated at the back of all our Edcon till slips We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached. To view more of our Policies and conditions. Kindly visit our website.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***