LL
Lydia L
1 reviews | Active since Dec 2015
17 Dec 2015, 18:09
Refusal to refund me my money as in T&C's
I went to legit in secunda mall to return merchandise I had bought from them. According to the terms and conditions of their refund and exchange policy point number one states that, I quote \we will exchange or refund within the first 30 days provided that : there is proof of purchase..."<br> I returned and the cashier refused to refund me my money"
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Legit's replyOfficial
22 Dec 2015, 15:52Hello Naledilekgeu,
We must sincerely apologise for the overall experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. Please note our refund and exchange policy is part of the service we render to our customers and it is is with great displeasure to hear of the unpleasant experience. We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. Please note our refund and exchange policy is part of the service we render to our customers and it is is with great displeasure to hear of the unpleasant experience. We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Legit's reply22 Dec 2015, 15:52
Official
Hello Naledilekgeu,
We must sincerely apologise for the overall experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. Please note our refund and exchange policy is part of the service we render to our customers and it is is with great displeasure to hear of the unpleasant experience. We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. Please note our refund and exchange policy is part of the service we render to our customers and it is is with great displeasure to hear of the unpleasant experience. We assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***