nD
nompilo D
1 reviews | Active since Mar 2015
15 Feb 2016, 07:19
Refund
Bought shoes on Saturday at richardsbay mall, Sunday went to Empangeni branch for an exchange but I did not find anything else that I liked. Went to the till for a refund but was told that they can't give me a refund but they will give me a gift card. Now I don't want a gift card as I have an event to attend on Saturday but I have no shoes because they refused to give me back my money. Am I forced to take a gift card even though I don't not want one?
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Legit's replyOfficial
17 Feb 2016, 14:01Hello swtsmyl,
As per our telephonic conversation today at 01:45 PM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We have address your concerns raised with our in store manager. Please accept sincerely apologise for the overall experience.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
As per our telephonic conversation today at 01:45 PM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We have address your concerns raised with our in store manager. Please accept sincerely apologise for the overall experience.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,
Legit's reply17 Feb 2016, 14:01
Official
Hello swtsmyl,
As per our telephonic conversation today at 01:45 PM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We have address your concerns raised with our in store manager. Please accept sincerely apologise for the overall experience.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
As per our telephonic conversation today at 01:45 PM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We have address your concerns raised with our in store manager. Please accept sincerely apologise for the overall experience.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,