1 reviews | Active since Jun 2016
poor customer service
<p>i have never encounted such bad customer service in my life , on 29th of may i went into a LEGIT store in PROMINADE unaware the store was about to close at 3pm that day , i go in store choose a few items no attendance at the fitting room a teller standing behind the till no assiting me or anything halfway into the fitting room after me asking if there is anyone there ti assit me a girl appear out of no where saying 'hello hello excuse me howmany items do u have '' i responded by saying 3 she goes oh ok dont issue me with a tag for the amount of items i have nothing , im in the change room fitting on the items the seurity comes banging on the door 'hello excuse me the store is closed now'' i get out the teller looks at me funny i gave her my bank card to make my purchase she does not even say please enter your oin all she does is shuff the machine to me to enter my pin puts the clothing in my bag and jst puts the bag on the counter no thank you nothing , how do you serve your cusomters like that if this job is not making them happy why do they get up in the morning and come to it ? there is other people out there that will appreciate the very same job they take for granted!!!!! bad service is one thing i do not tollerate. </p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received .We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received .We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
