Pathetic Service, refusal of refund
Refused a refund numerous times, had been told their system was offline for an entire day with no assurance of it coming online. Staff had then said they were only doing purchases and payments. I had gone back today, and the cashier together with the store manager referred me to another cashier as she was unable to assist me with a cash refund, the next cashier Arissa Ramduth who was supposed to do a cash refund, went against what was told to us and refunded my debit card. <br> The only reason we were referred to another cashier was for a cash refund. No apologies was even conveyed.
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Legit's replyOfficial
14 Apr 2016, 08:34Hello Nikk67,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management to address as our valued customer is not happy that the store staff members were not professional when assisting our valued customer as their systems were offline, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management to address as our valued customer is not happy that the store staff members were not professional when assisting our valued customer as their systems were offline, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply14 Apr 2016, 08:34
Official
Hello Nikk67,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management to address as our valued customer is not happy that the store staff members were not professional when assisting our valued customer as their systems were offline, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management to address as our valued customer is not happy that the store staff members were not professional when assisting our valued customer as their systems were offline, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.