Pathetic service

on the date 19-01-2023 i requested for a clothing item exchange in the morning and the first lady behind the till told me that the lady who authorizes the item exchange went to the bank i must wait for her to return , because i was also late for work i then told her i will return during my lunch break , when i returned the store was closed due to loadshedding (no notice at the door ) its ok i understood it was out of their control , after work i returned to exchange my item , firstly i was received with an unfriendly attitude , they all dragged their feet before for assisting me , finally when the sales assistant for privacy purpose i will not expose her name under receipt number *** without greeting me told me to unfold the garment , otherwise she will not exchange , i kept quiet and they were giggling with the authorizing lady , it is happening for the 3rd time in Legit Kabokweni complex and i feel we are paying for these items we are buying , and even though there are options we still choose legit but due to poor client service we end up not feeling welcome and unable to shop comfortably hence i opt for Ilanga mall legit store as they are more friendly. I feel terrible for the other clients who are not able to speak up for themselves who experience such treatment