1 reviews | Active since Aug 2016
Pathetic service
<p>I am very disappointed on the service I got at Legit store in Cresta on the 28th of August. I was busy shopping and my bag got missing and I actually saw the suspects. I quickly ran to the door hoping they would be a security guard to assist me to search for my belongings but there was non. I ran to one of the employees who later on introduced herself as an assistant manager ( Susan Molepo) to tell her what happened and asked for security. To my surprise she did not have any sense of urgency and sympathy towards my matter,She just informed me that they is no security in the store and continued to do her job, and no cameras I had to run outside to follow the suspects and luckily I got help from the mall security guards and advised me on how to take the matter further,</p> <p>Funny enough when I was reporting the matter to the Legit store assistant manager, another lady came forward and said she just experienced the same thing, in the same day and the exact same store. She was given the same answers.</p> <p>My question is how is the store protecting their customers and stock if they is no cameras and security guards, not even help from their employees</p> <p>And the shocking part is that on that very same day I came across 3 other people who also lost their belongings on the same Isle if the shop and the very same response they got from the store employees</p>
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Cresta management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer which resulted in our valued customer leaving the store without proffesional assistance, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 112/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Cresta management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer which resulted in our valued customer leaving the store without proffesional assistance, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 112/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.