Pathetic customer service

<p>So I went to the legit clothing store at the Pavilion on the 11th of June I made purchases of which included a bra when I got home and was showing my mum the stuff I purchased I noticed the strap from the bra was missing. On the 16th of June we happened to be at the mall my sister saw something in store we went in to purchase other stuff and whilst there my mum saw the bras and she remembered my strap was missing she then told the cashier what happened and asked her if there was by any chance a strap lying around the store she checked at the back and confirmed yes there was a strap there but refused to let me have it because I didn't have the item with me I also asked her if anyone else came in saying that a strap was missing she said no never which to me was rather stupid why would anyone lie about such a thing like really they called the store manager and then she said no we must come back with the item and slip and only then will we be able to get the strap ****ed off by the fact that no one could take heed to common sense we left the store on the 18th of June I went back this time with the bra and slip of purchase spoke to the manager by the name of loshni she was rude and unhelpful and then said that there was no strap in the store I asked her about the call the cashier made in the 16th to her and she simply said she was not informed about a strap being left and that she would phone me if they found the strap for which if they did I had to make another trip there... by then I was highly annoyed as I was told to come into the store with the item and slip and will be given my strap after it was confirmed the strap was there only to be told there's no strap go home on the 19th I called customer care and lodged my complaint spoke to a lady by the name of Merisha she then said she would speak to the area manager Merle and get back to me she then asked if they could replace the straps with a clear pair of straps and because I didn't want to be difficult I agreed and said however I'm not making another trip to the store it had to be delivered which she agreed upon and said the area manager would contact me before she could drop it off on the 23rd I then made a further call as I had still not gotten any satisfaction or feedback Merisha then told me she thought it had been resolved as the area manager was supposed to drop the straps and call me back to make arrangements she then said she would find out and call back it's now the 5th of July I still haven't gotten any feedback nor have my straps been delivered... I find it quite baffling that no one not even the area manager has any sort of customer care s****s within them. Their service was totally pathetic they unhelpful and rude.</p>