1 reviews | Active since Jan 2017
Pathetic Customer Service
<p>On the 21st Jan 2017 at about 17:02 I bought 3 pair of Missel heels from Legit Rosebank. When I got home, I realized that one of the pairs was paired incorrectly (size 3 and 5). Due to unforeseen circumstances I couldn't drive all the way back to Rosebank so I sent my sister to exchange the shoes for me as I had paid cash, so I didnt think it would be a problem to go to my nearest store being Southgate.</p> <p> </p> <p>While my sister was in the store, she was advised that they couldnt exchange the shoes as this would result in a loss for the Southgate store and she was referred back to Rosebank.</p> <p>I then called Legit Southgate and spoke to Lerato and Sanna over the phone who told we that they wouldnt be exchanging the shoes. I explained to her that if I could go to Rosebank, I would have.</p> <p>She was adament that they couldn't assist.</p> <p> </p> <p>I contacted the contact centre (customer care) and spoke to a very rude agent named Mbali who didnt assist at all, she basically came to the same conclusion.</p> <p> </p> <p>I then resorted to contacting Rosebank and they sorted it out. I will be picking up my shoes from Southgate today.</p> <p> </p> <p>I shouldnt have to go through all of his due to a mistake made by Legit. Whether the one store is making a loss and the other isnt shouldnt be my problem. Everybody within the business should be an ambassador of the business and you shouldnt be hanging your dirty laundry for all to see.</p> <p> </p> <p>Id love to commend Bridgette and Busi from Rosebank, who took ownership and fast-tracked a resolution to ensure I remain happy as a loyal customer.</p> <p> </p> <p>To the Southgate team Lerato and Sanna, your service is pathetic.</p> <p>The contact centre agent Mbali, she doesnt know what she's doing.</p> <p> </p>
We have sent the complaint to the Legit South gate Mall management to address as our valued customer is not happy that you were referred back to the store that the shoes were purchased and the staff members were not helpful and our head office agent was not professional as well . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management and Head office management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have sent the complaint to the Legit South gate Mall management to address as our valued customer is not happy that you were referred back to the store that the shoes were purchased and the staff members were not helpful and our head office agent was not professional as well . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management and Head office management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.