1 reviews | Active since Mar 2016
Overpriced!!!
I purchased a shoe from Legit at Campus Square in Johannesburg yesterday (02/03/2016). The shoe had 2 price stickers underneath (one on top of the other). The bottom sticker reflected a price of R249 and the top sticker reflected a price of R399, so I paid R399 for the shoe! I can guarantee that all of those shoes had R399 stickers placed over the original R249 price stickers! I'm not sure if it's just that store but what ever the case may be, I went into Jet today (03/03/2016) and they had the \EXACT SAME SHOE\" for R249! Legit and Jet both fall under Edcon, so I am highly upset at the fact that one store, from the same group, can charge \"R149\" MORE for a shoe than the other store! To make matters worst, I removed the price sticker from underneath the shoe last night as I was so excited to add it to my collection of heels! I also threw the receipt away because I never expected any issues as such! However, I purchased the shoe on my Edgar's account, so I'm sure tracing the purchase won't be a problem. The shoe is still brand new/never worn. I would like a refund from Legit, and I will purchase the same shoe from Jet rather! Feedback will be appreciated in this regard ASAP!!!"
Details: Nomzi updated: We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Campus square management for actioning accordingly as you stated that the item had two different price tags. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Details: Nomzi updated: We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Campus square management for actioning accordingly as you stated that the item had two different price tags. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,