pP
palesa P
1 reviews | Active since Aug 2014
05 Aug 2015, 17:09
Oh my, I'm disappointed and broken
Good Day<br> <br> I have an account With Legit/ jet stores and purchased a handbag last month. I'm not sure if i still have the slip. I only started using this bag today as I was on my way to work and the handles got ripped. I love legit handbags as they are very nice and this is not the first time I have experienced this with my legit handbags but all this time I thought it was maybe because I carry many accessories in my handbag( which I don't do) This Morning, I only had my wallet and makeup. I am not happy at all guys, please do something.
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Legit's replyOfficial
06 Aug 2015, 10:56Hello Paly Minaj,
Our attempts to contact you today at 10:39 AM have been unsuccessful. Thank you for raising your concerns with regards to the quality of the handbag you have purchased.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query as well as the relevant brand manager
Please be advised you will be receiving direct feedback from the store manager at Eyethu mall to assist you further. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:39 AM have been unsuccessful. Thank you for raising your concerns with regards to the quality of the handbag you have purchased.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query as well as the relevant brand manager
Please be advised you will be receiving direct feedback from the store manager at Eyethu mall to assist you further. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Legit's reply06 Aug 2015, 10:56
Official
Hello Paly Minaj,
Our attempts to contact you today at 10:39 AM have been unsuccessful. Thank you for raising your concerns with regards to the quality of the handbag you have purchased.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query as well as the relevant brand manager
Please be advised you will be receiving direct feedback from the store manager at Eyethu mall to assist you further. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:39 AM have been unsuccessful. Thank you for raising your concerns with regards to the quality of the handbag you have purchased.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query as well as the relevant brand manager
Please be advised you will be receiving direct feedback from the store manager at Eyethu mall to assist you further. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***