hK
hope K
1 reviews | Active since Jan 2015
11 Mar 2016, 11:41
nothing says I can't return it
I bought an umbrella on Tuesday for my aunt but she didn't like it.so I decided to go an return an take something else.I go there and I'm being told I can't return it as it's part of cosmetic nothing states that at the back of the slip.it only states no returns on airtime and magazine.CAN I BE SHOWN WHERE IT SAY UMBRELLAS CANT BE RETURNED.IM SICK AND TRIED OF EDCON STAFF...for hygiene reasons underwear (excluding bras) and earrings for pierced wars.That lady who helped opened that umbrella and I never used what was she trying to say.I need answers.
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Replies (1)
Legit's replyOfficial
14 Mar 2016, 08:43Hello Hoppy25,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Northgate management with regards to the request of exchanging your umbrella. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Northgate management with regards to the request of exchanging your umbrella. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply14 Mar 2016, 08:43
Official
Hello Hoppy25,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Northgate management with regards to the request of exchanging your umbrella. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Northgate management with regards to the request of exchanging your umbrella. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.