1 reviews | Active since Jan 2017
My Account payment missing and no feedback whatsoever!!!
<p>I paid my account December and the cashier decided to take the money for herself or what I don’t know</p> <p>I escalated the query to my nearest store and was referred to East Rand Mall where I made payment, the manager at East Rand Mall did not bother apologising or explaining exactly what happened, she just took a slip made a copy and said they will put the money in my account Monday but to my surprise Edcon is still sending me SMSs that I owe them and the manager still did not call me as promised…. I want answers, my account up to date and compensation for my wasted time.</p>
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. We will liaise directly with the store management team and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. We will liaise directly with the store management team and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***