1 reviews | Active since Aug 2011
Misrepresentation of pricing and bad attitude
I walked into Legit, Maponya Mall when I realised there was a 50% mark down on original pricing for a particular top I liked, only to be disappointed upon the realisation that the discount would only apply if I had taken 2 items instead of 1 and this was only explained to me by the cashier at the till (Instead of : \buy 2 and get a discount on both items"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867165;838080;36;5;0;0;0;0;5;NULL;NULL;NULL;14/06/25 12:17;15/06/29 10:30;Good Service;;Deon;;My experience with AD Transport has been and awesome one. I moved my furniture from Cape Town to Johannesburg without any issues. The staff was professional and friendly, I would recommend AD Transport to anybody. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843446;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/29 11:46;15/06/29 10:30;***** Upgrade/Refund;I***;Call Centre;***;I previously complained on hello peter regarding a ********** upgrade and credits/refund due on my account, Elroy rep**** and mailed me to advise that he will keep me updated, guess what no feedback, i have since been struggling with Vodacom and its really becoming an irritation. On 26th i called the call center spoke to Vusi-Customer care whom tried to put me through to accounts, got to Mpho customer care, who tried again, spoke to Angel in collection regardding my refund, she advised to speak to Upgrades, spoke to Azipheli customer care, then Tulani customer care, finally got to upgrade spoke to Tholakele whom advised they are unable to assist its customer care, spoke to Puledi in customer care asked to speak to a manager i held on for 20 off minutes finally a Team leader by the name Yolanda came on the line refused to help me and dropped the call on me, over an hour on the line being pushed from pillar to post, i was credited R1530 due to the ***** upgrade, i wanted this money refunded into my bank account only R911 was refunded, what happened to the balance R619? June 1 invoice was R109( correct)+ R510 (incorrectly charged) resolved but was debited R109 i want my money due ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810188;765853;18;2;0;1;0;0;2;NULL;NULL;NULL;15/06/29 12:05;15/06/29 10:32;Bad Account System;597818;;***;To be threatened they will stop delivery of magazines newspapers etc and they have the worst accounting system which show none of your credits and they expect you to pay whilst only invoices reflect . Am I the only supermarket who fight every day. No one comes back even though I request a visit to view my files.<br> We pay every delivery on invoices minus credits but they expect payment which differ in thousands of rands.<br> Can all our shops stand up against On The Dot ?<br> Ref nr 597818<br> Ref nr 585595;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;226407;886599;7;5;0;0;0;0;5;NULL;NULL;NULL;15/06/29 12:27;15/06/29 10:34;Awesome service at this beautiful guesthouse;;Christiaan Bekker;***;I was fortunate enough to have been able to stay at Bakgat Blyplek in Beaufort West twice in the last month. The first time I thought that the excellent service was a flash in the pan but then the second time round I realize it is just the way that Christiaan Bekker and his wife like to do things. <br> <br> When I booked the stay last month I mentioned that I would be having a braai when we got there in the evening. All I had to do was light the fire since it had been packed and the firelighters were under the wood and everything. It was an amazing stay. Everything I needed for the braai was already there ready for me to use. Well done man Christiaan. What amazing service.<br> <br> I just wanted to thank them for their genuine interest in accommodating us and making our stay AWESOME.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867167;886600;18;2;0;0;0;0;2;NULL;NULL;NULL;15/05/09 12:11;15/06/29 10:34;Terrible customer service ;;Yusuf Behari;***;An order for a bracelet was placed and I was told expected time of completion would be a week. Over the next five weeks I'd call repeatedly and made two trips to follow up on my order. No calls were made to me. After contacting the owner, Yusuf, he assured me he'd have it ready within the week. Two weeks later, I still received no communication from them. Orient Jewellers are JASA accredited and are in breach of their Code of Ethics and Conduct. Having contacted JASA, they say they are unable to help as this is a service related complaint. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;372553;844407;13;2;0;0;0;0;2;NULL;NULL;NULL;15/06/29 12:20;15/06/29 10:36;bad service;8,01E+12;glen/john;***;I recently took my car to be serviced and upon dropping it off I explained to Glen that there was a leak. Later on the day when I collected my car I was told that it was only the aircon water and my lights were repaired and I was charged for it. He also told me that I needed to replace my brake pads. I agreed and dropped my car off two days later. On the the weekend I noticed water, when arriving at work I noticed a puddle of water and my lights were not working. I then tried to open my bonnet lock and it was broken. I took it back to them and Glen later told me that I needed to change my thermostat housing and connector. I agreed and paid for it and they did not charge me labour. It took them a week to finally fix my lights. There explanation was my bumper was loose. Since last week I have been taking it back there. I have just dropped off my car again and now I get told it must be another leak. But on Friday I told him please check what all that water was. Today he tells me it is not the same leak and I did not tell him it is a leak???!!!. They belong to the RMI I think that they should reported as they are not living up to the RMI code of conduct.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;183919;821052;13;5;0;0;0;0;5;NULL;NULL;NULL;15/06/29 12:37;15/06/29 10:39;Awesome pricing at Cayenne;;Yvette;;I bought a Berik boot during Cayennes sale and could'nt believe the Price. Was 40% off and top of that great service from Yvette;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;489930;884180;38;2;0;0;0;0;2;NULL;NULL;NULL;15/06/29 12:34;15/06/29 10:40;Full of false promises;8,91E+12;Shaun Kappler;***;I had enquired about their premium uncapped account and was told that it is totally unshapped and good for gaming. I started my term with this useless ISP on the 1/06/2015 and within the first 3 days I was already being heavily shaped.<br> <br> There is also no call centre to contact yet their website states 24 hour dynamic support.<br> <br> The CEO is absolutely not interested in clients, someone had called me from their line and I told I would give them a callback as I was busy in a meeting, so when I did call back in went through to CEO's personal phone and I was told off and only got an apology after I stated that someone else had called me from this number.<br> <br> The most useless ISP I have ever been with, everything according to their website is totally misleading and not worth the money. Service delivery is ******* and drove me up the walls.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;205613;886585;7;2;0;0;0;0;2;NULL;NULL;NULL;15/06/28 8:03;15/06/29 10:41;Amorello Golf Resort - Crocodile in pond. ;7,70E+12;Alicia;***;My family and I booked in at the Amorello Golf Resort in the North Coast over the weekend. The accommodation was mediocre and not as it suggested on the website. Anyways, that is far from what my complaint is about. My 11 year old son and 6 year old daughter wanted to feed the fish in a pond not far from the chalet. We allowed them to go as it seemed safe and a child friendly environment , keeping an eye on them. There were no signs of any sort of danger in the pond so we allowed them to continue. They played at the tip of the river bank trying to find and feed fish. Until we saw them running n screaming in fear, they noticed a crocodile swimming in the pond. We did not believe it as we knew that the Resort would not be that negligent to not put up signage of any kind to make us aware of that. Upon inspection we noticed that it was indeed a crocodile relaxing on the river bank, where my kids were playing minutes ago. I was flabbergasted and called in to the reception, wanting to know if they were aware of the crocodile. Alicia's response was \ yes;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;86****;872352;25;2;0;1;0;0;2;NULL;NULL;NULL;15/06/26 15:20;15/06/29 10:44;Terrible phone etiquette and inability to deliver;;;;On Wednesday, the 24th June 2015, we organized a courier collection with Citi-Sprint Couriers, from our offices in the CBD of Cape Town to Lady Grey, Eastern Cape. <br> <br> Our telephonic communication with Citi-Sprint on that day was that the delivery would be for the following day. Putting our trust into this promise, we handed the highly important, legal documents over to Citi-Sprint.<br> <br> On Friday the 26th June, just after 3 pm, the envelope had still not arrived. Until then, our office had called to follow-up with Citi-Sprint 5 times, with no one being able to tell us where the documents were and what time they would arrive in Lady Grey. The best that was offered was 'to have it there on Monday, 29th June, sometime in the morning hours'. In order for our documents to arrive on time, we were required to pay an additional R3700.<br> <br> We are still waiting for the envelope to arrive at our worried and distraught client, as this could result in the individual overstaying their visit in South Africa. We, as a company, therefore cannot recommend Citi-Sprint at all, and will never make use of their services again in future. It has been a highly frustrating journey with this courier service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867170;817787;15;5;0;0;0;0;5;NULL;NULL;NULL;15/06/27 15:32;15/06/29 10:45;good service from manager;;manager upstairs;;the upstairs manager went out of his way to provide me with service and make sure I was happy and looked after. thank you. i will support again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867178;865418;27;2;0;0;0;0;2;NULL;NULL;NULL;15/06/29 12:18;15/06/29 10:46;Rude Safair check-in agent;;Check-in agent;;My wife and I flew from Cape Town to Johannesburg on Sunday 28 June 2015 on THE 16H10 flight. We booked on-line, checked in on-line and printed our boarding passes at the airport kiosk. All this to save the Safair staff some time. We only needed to drop off our bags. We waited at the bag drop off counter but no one arrived to accept our bags. After more than 20 minutes my wife approached the agent at the counter immediately next to the drop off counter to assist us. She was not very willing to assist us, as we were not in her line and said we should actually wait for that agent to arrive. She was extremely rude and sarcastic when we could not understand why we had to pay R1000.00 for 4 pieces of luggage, all weighing between 7.50 and 8 kg each, total 32 kg, while we were allowed, according to her, 40 kg in total between the two of us. She treated us like we had no IQ at all. She said it is not her problem and we better read the Websiet next time. We have travelled extensively and have never been treated like this before. She will cause this new airline to go under. This was our first and last flight with Safair. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870565;720884;19;2;0;0;0;0;2;NULL;NULL;NULL;15/07/07 22:01;15/07/07 20:45;Rent smart pe Bradley Olver cost me a lot of money;;Bradley Olver;***;Breached his own contract on multiple counts , Lies, as soon as you sign up with him .. Don't expect any feedback about your property. Always out of towm . battle to get hold of him. Takes ownership for nothing. Not once since signing up with rent smart has he done one house inspection in 3 YEARS!!! When tenant left my beautiful home was left in an extremely bad state of which became my problem as I can't let my property out in the condition it was left in. to date Bradley has still notnsorted out. Makes promises and never keep their word and deny ever making them. He Treats you as his paying client like your concerns and requests are of least importance to him. <br> His sister ,Lynn Isaacs is just as bad. she says she is new in the industry. It is evident that she knows absolutely nothing when it comes to letting of a property and customer satisfaction!!!!! <br> Becareful don't be a victim these for letting agents who will do nothing but treat you.badly and cost you a lot of money!?!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;371765;359;20;2;0;0;0;0;2;NULL;NULL;NULL;15/06/29 12:38;15/06/29 10:50;No sense of urgency and Rude employee;8,40E+12;Namhla;***;I just came back from the KFC Somerset Mall outlet, I ordered my food and waited for about 4 minutes while the food packer Namhla couldn't careless about our orders. The girl literally wait dragged her feet to put the orders together. if something was not ready from expediters she would just stand there and wait for them to finish instead of packing other orders. I confronted her about her lack of sense of urgency and she was so rude to me her exact words were \ If they not giving me your chicken; I walked out of that store so angry;i dont see myself going there ever again. it has nice people sometimes but this Namhla girl really put me off. My order number was 154 . """
As per our telephonic conversation we must apologise for the overall service experience in store.
We thank you for bringing this incident to our attention, We have addressed this incident with our in store management team regarding the promotional signage. You will be receiving direct feedback from the store shortly
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience in store.
We thank you for bringing this incident to our attention, We have addressed this incident with our in store management team regarding the promotional signage. You will be receiving direct feedback from the store shortly
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
