CB
Charlene B
1 reviews | Active since Aug 2015
05 Aug 2015, 08:41
Misleading on returning goods
My mother bought a jean and on return we tried to return it the girl at the till said they don't do cash backs and we must take something else or she can give us a giftcard (where we live the nearest Legit is 120km so we have no use for that). When I said no we want the money she said its company policy and that its written on there rules but it stated there that goods can be returned for refund nothing on there states NO CASHBACK. I am very very disappointed in the service and everything about Legit. Will post in 5 days what happened in another branch of Legit
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Legit's replyOfficial
06 Aug 2015, 10:17Hello CharlieBurger,
Our attempts to contact you today at 09:57 AM have been unsuccessful. Please be advised this is not part of our refund and exchange policy. You will receive a cash refund provided you have proof of purchase , you are within the 31 days exchange period , the item is in its original packaging and if the purchase was made with cash.
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns with our in store management team, you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 09:57 AM have been unsuccessful. Please be advised this is not part of our refund and exchange policy. You will receive a cash refund provided you have proof of purchase , you are within the 31 days exchange period , the item is in its original packaging and if the purchase was made with cash.
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns with our in store management team, you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Legit's reply06 Aug 2015, 10:17
Official
Hello CharlieBurger,
Our attempts to contact you today at 09:57 AM have been unsuccessful. Please be advised this is not part of our refund and exchange policy. You will receive a cash refund provided you have proof of purchase , you are within the 31 days exchange period , the item is in its original packaging and if the purchase was made with cash.
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns with our in store management team, you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 09:57 AM have been unsuccessful. Please be advised this is not part of our refund and exchange policy. You will receive a cash refund provided you have proof of purchase , you are within the 31 days exchange period , the item is in its original packaging and if the purchase was made with cash.
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns with our in store management team, you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***