ZE
Zainab E
1 reviews | Active since Feb 2016
24 Feb 2016, 18:33
manager has attitude to exchange item
I had purchased a dress at legit and went to exchange for a bigger size.<br> <br> The phoenix plaza store had 3 sizes of what I had wanted yet the manager had given me attitude saying that I did not carry my card along.<br> <br> When I don't want a refund or return. Just wanted another size and the tag and receipt was with me when exchanging.<br> <br> Other times they even exchange without a receipt and for me they couldn't with my receipt.<br> <br> <br> I have had bad attitude from the phoenix plaza store many times as that manager behaves as tho she owns the store.<br> <br> <br> Never to shop at a legit store again after all the attitude and grief.<br>
Helpful (0)
Replies (1)0
Replies (1)
Legit's replyOfficial
25 Feb 2016, 08:29Hello zainab28,
Thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Phoenix management to address as our valued customer is not happy that the store was unable to assist with the exchange as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Phoenix management to address as our valued customer is not happy that the store was unable to assist with the exchange as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply25 Feb 2016, 08:29
Official
Hello zainab28,
Thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Phoenix management to address as our valued customer is not happy that the store was unable to assist with the exchange as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Phoenix management to address as our valued customer is not happy that the store was unable to assist with the exchange as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.