mM
masentle M

1 reviews | Active since Jul 2015

25 Jul 2015, 19:35

locked fitting rooms 30 minutes before closing tim

I walked into legit at eastgate Mall at 18:30 this evening 25 July 2015 with the door wide opened. I proceeded to pick a few items and went to the fitting rooms only to find all were locked. I asked the security lady on duty and a shop assistant to please unlock the rooms only to be told it's late and the shop is closing. The shop closes at 7pm and yet at 18:40 the fitting rooms are locked. I then asked for the manager and was told she has left the shop. So why leave the doors open and lock the fitting rooms? The shop lost a potential sale and the assistants on duty didn't seem to care. I hope the owner of the shop takes this seriously , no wonder there is talk of Edcon selling Legit, I think they should<br> <br> <br>

0
Replies (1)
Legit
Legit's reply29 Jul 2015, 16:43
Official
Hello s@sentle,

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the fitting rooms being closed. Please be advised we have addressed this matter with our in store management team you will be receiving direct feedback shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience team
***