Legit Westgate, bad service

I did a laybye December time i went yesterday to cancel, which i didn't have slip i lost it but I had id i was told to go to the police station to do an affidavit that I lost the slip, but I had an idea then don't consider must use 4taxi to go to police station so the money i used for Uber who's goung to payment i usedR150 return going to Westgate mall to cancel the laybye i must go to the police station again 60rand return ,then go to Westgate mall another R150 while I have an id but I must go to the police station who's going to reimburse my money for transport for stupid affidavit, while I have an id to cancel the laybye, I want my transport money if not next option it will social media, and what is purpose of an id can't you identify me ,I want my transport money cannot spend R400 just to cancel laybye I must go to the police station just want my money for transport and laybye