Legit Upington refusing returns to customers .

On Monday, 13 August 2018 my friend bought a jumpsuit and dress on account, to her disappointment the items didn't fit her so she went to the Legit Upington store yesterday, 14 August 2018 to have the items returned. The shop associate told her that they don't do returns. She told me of this and I called Legit customer services and they told me that there is no such thing, they have to accept her returning the items. Today I called again just to make sure I get the answer and I did, head office even called the Legit store to fix the mess. Legit Upt called me back and I went there whereby management blamed the trainee, who conveniently wasn't working today.

This is unacceptable, what if my friend didn't advise me on this? How many other people haven't been done wrong by Legit Upt or any other Legit store??? We have a right as a consumer to return items we are unhappy with. Legit management should fix this and proper train their employees if that is the case. We cannot be losing money over them not doing their work as they should.