Legit stores are the pits

I've had similar issue with the Legit Carlton center branch three times already. When I arrived home, I changed my mind about the shoe I had just purchased, so I returned it. I had originally meant to exchange it, but I was unable to find another pair I liked, so I asked for a refund instead. I was actually forced to either buy something else or obtain a gift card that I didn't want since the cashiers are instructed never to issue refunds, even though it is stated on the slip that customers are entitled to one. I wonder whether this is how all customers are handled or if it's just a problem with black consumers. Now im stuck with shoes i know i will not be wearing.