LEGIT STORE ONLINE PURCHASE

My phone fell in water , and I decided to purchase a phone online through Legit. I selected a Pargo store collect at Menlyn Legit. I purchased the phone on the 1st of May 2025. On the 2nd I went to the store for them to track or give me details on the status of my order , they told me I must wait for an email but I tried explaining that I currently do not have access because my phone fell in water. Everyone seemed so unbothered no one helped me , I even gave them my order number since I have written it down on a piece of paper and they still could not help. Legit please render proper services. I would like to collect my package within the next 24hours , thank you. I paid R3000 and the service should at least be worth it but it's not.