1 reviews | Active since Aug 2015
Legit refused to allow me to exchange my clothing
Hi. <br> My husband bought my clothing for my birthday on the 29th August at the Legit in gateway for the value of r600. When I got home I realised 3 items didn't fit the way I would have liked it to. So on the 29th August I went to Legit at Phoenix Plaza and the lady there was extremely rude saying she cannot exchange my clothing even though I had a receipt because it was bought on account and I didn't have the card. I explained it was gift items and I don't have the card with me but she didn't accommodate me at all. This is unacceptable.. these were gifts,I had the receipt and the items all had the price tags on it. Now I've got to wait to go with my husband to exchange the items. I actually do not want to shop at Legit again.
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. Kindly note if the purchase was made using an account card ,when exchanging or crediting the item the account card is needed as it is a standard requirement .
Please be advised we are currently liaising with the store manager regarding the incident and will provide feedback shortly as this matter could have been handled in a different light.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. Kindly note if the purchase was made using an account card ,when exchanging or crediting the item the account card is needed as it is a standard requirement .
Please be advised we are currently liaising with the store manager regarding the incident and will provide feedback shortly as this matter could have been handled in a different light.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***