1 reviews | Active since Aug 2016
Legit pathetic service
<p>I went to the Legit at The Glen branch knew what I wanted when I walked in got a boot the hanger had said size four so I took it paid for it, when I got home the shoes was a size 7. Took it back the next day asked them for a size four they didn't have so I asked them to call one of their other branches and sms me . They called stating Campus Square Legit had a size 4 I drove all the way to Campus Square they stated no one called they do not have a size 4. I then called head office to complain spoke to Madube. Said he will need the model number for the boot I got a model number called him back said he will call me back never did I called him for two days left messages no feedback I then sent a email to complaints department I got a email back saying they would respond in 2 days. 2 weeks later no boot. No response. No service </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit the Glen management for actioning accordingly as you requested for the shoes in store . A reference number for the formal complaint logged on your behalf is as follows ********** 084/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit the Glen management for actioning accordingly as you requested for the shoes in store . A reference number for the formal complaint logged on your behalf is as follows ********** 084/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.