LEGIT Mamelodi Tshwane mall (L024)

Good day

I am writing a formal complaint against store manager by the name of KGADI at Legit Mamelodi Tshwane mall (L024). I was there today 10 September 2024. My complaint is that she failed to provide me with satisfactory service and also dishonesty.

On the 23 August 2024, I made a laybye of pair of shoes that amount to R300. I made a deposit of R151 using my nedbank card. On the 31 August 2024 I paid out the outstanding balance with the same Nedbank card

Unfortunately i only wore the shoes twice reason for that is they a very uncomfortable and also ended up having blisters from wearing them. From my busy schedule I only managed to take them back today and I am honestly disappointed by the service I received.

The sales consultant and the manager refused to refund me back my Cash even though I had my proof of purchase that shows that the transaction was done using my nedbank card and stated that they will give me a gift card of which I refused. Also the manager said that her area manager of whom she refused to tell me her name also said that they should issue me with a gift card.

As per the Legit refund and exchange policy its stated that and I quote “ Apparel and footwear deemed to have a quality defect will be refunded or exchanged with a 3 month period if the merchandise was used for its intended purpose, cared for according to the wash/care instruction label and returned with the original proof of purchase.

Kindly note that I left the shoes at the store and only left with my proof of payment. The manager also rudely told me that I can report her if I want to.

Please assist me with this matter, I WANT MY MONEY BACK!

Also please provide me with feedback as to what actions where taken against the rude store manager.

Regards Lethabo Mabapa