Legit Jabulani

Good day

On the 20th July I went into the Legit store in Jabulani and purchased a set of two belts, when I got home tried to fit the belt and it was too long and had to return it to the store unfortunately.

The next day i went back to Legit store in Jabulani were i had bought the belt from and told the teller that i would like to exchange the belts to a smaller size, she then called the manager not quiet sure of her name "Palesa" or 'Lerato" who with an attitude spoke in her own language and said to me "WE DO NOT EXCHANGE BELTS WE CONSIDER THEM AS UNDERWEAR, YOU CANNOT GET A REFUND IT IS EITHER YOU TAKE SOMETHING ELSE OF THE SAME VALUE BUT NO REFUND" I then politely asked where does it state that the belt is "UNDERWEAR" on the till slip it says lingerie and watches cannot be refunded, and she was shouting to a point every customer who walked in was looking at me as if am a fool.

It did not end there as she gave the poor cashier instructions to refund me and to also state on the system that i should "NEVER EVER" purchase any underwear from Legit stores. Honestly was shocked and being a loyal Legit customer it was my first time to experience something so horrible I even got a nightmare just thinking how she undermined me as a customer.

Kindly please explain to me if a belt is really an underwear? if so please state that on your till slip, did i deserve such bad service? that lady needs some serious customer service training, you do not shout at a customer and i was very polite with her she should say thank you for that.

I need her to be addressed accordingly.

Regards Ntombifuthi