Legit Gateway Mall has the worst service!

My sister bought a shoe a Legit a size 4 only to find out the left is actually loose and even looks bigger after wearing it, she went back for an exchange (seeing it’s an obvious factory fault) the manager was disgustingly rude. I went with her a few days later and yes that manager was there and was twice as rude, did not explain policy, did not try and assist, she was just adamant she will not help us. I have never been so disgusted in my life.

To make matters worse I contacted customer service, didn’t get a response from Regional until I called back days later, only to be told there’s nothing wrong with the shoe. I’ve worked in Retail 10 years which 3have been in shoes and I know how to evaluate shoes. Regional has not bothered to call me nor explain anything to me I suspect the shoes were not even taken to quality assurance. I’m definitely taking this to consumer protection as I believe I was treated with the utmost disrespect.