LEGiT Fashion reads messages - but never responds

<p>I contacted LEGiT Fashion on the 31st of July 2016 and since that date continue to get the same generic response over and over again.</p> <p> </p> <p>JUL 31ST, 9:18AM<br />Hi Legit, <br />I've sent a message to the Instagram account but I think this platform will be best.<br />Hi Legit, <br />I purchased the black waterfall jacket at the end of March '16 from Zevenwacht Mall store in KR. On Friday a friend noticed that the material under the arm is pulling/damaged. I wear this jacket once a week, maybe twice a week because I love it so much. Surely 4 months is not the normal lifespan of a R399 jacket? I was keen to purchased the camel colored one too, but now I'm not so sure. Please can someone get back to me. Thank You, Janine </p> <p><br />AUG 3RD, 8:24PM<br />Hi Legit, <br />I purchased the black waterfall jacket at the end of March '16 from Zevenwacht Mall store in KR. A birthday gift to me from me. On Friday a friend noticed that the material under the arm is pulling/damaged. I wear this jacket once a week, maybe twice a week because I love it so much. Surely 4 months is not the normal lifespan of a R399 jacket? I was keen to purchased the camel colored one too, but now I'm not so sure. Please can someone get back to me. Thank You, Janine <br />Can the manager of this account please respond</p> <p> </p> <p><br />AUG 4TH, 2:09AM</p> <p>Hi Janine - we will get someone to respond to your issue later today.<br />AUG 4TH, 5:25PM</p> <p>Hey hey Janine <br />We are terribly sorry that you had this experience at one of our LEGiT stores with your product.<br /> <br /> I have the message to the account manager. They will respond to you query later.</p> <p>LEGiT does have a refund policy which states that we will exchange or refund products provided that:<br />there is valid proof of purchase, i.e. till slip or gift receipt;<br />it is within 30 days of purchase;<br />it is in its original packaging or condition, i.e;<br />– the security seal or shrink wrap is intact (if applicable)<br />– it is unworn and unused and the price ticket is attached<br />I</p> <p>Once again, we are very sorry that you had this experience.<br />Lots of love,<br />#TeamLEGiT<br />Hi Team LEGiT, <br />I no longer have the receipt but I did purchase it on my Edcon account. Will they be able to pick up this transaction on the backend? I'm really upset, as I cannot wear it now. Appreciate the feedback. Await further communication. <br />Thanks Janine</p> <p><br />AUG 5TH, 9:33AM</p> <p>Thank you for sending us feedback.</p> <p>Your query has been escalated your to the relevant department, I am sure you will get the response soon.</p> <p>Once again, we are very sorry that you had this bad experience with our product.</p> <p>Lots of love,<br />#TeamLEGiT</p> <p><br />AUG 6TH, 9:03AM<br />Hi TeamLEGiT I'm hoping to have this issue resolved soonest. Today is day 6. I need feedback from your relevant department today please. Thanks Janine</p> <p><br />AUG 8TH, 9:21AM</p> <p>Hey hey Janine</p> <p>We apologies for the delay. We still waiting for the response we will let you know as soon as we can.</p> <p>Once again, we are very sorry that you had this bad experience with our product.</p> <p>Lots of love,<br />#TeamLEGiT</p> <p><br />AUG 14TH, 8:34PM<br />Hello, <br />12 days later and I'm still following up on this! When will someone officially call me or give me feedback? I'd like to resolve this as soon as possible. Thanks</p> <p>TUE 4:00PM<br />Hello again, is someone going to respond to my query?</p> <p>THU 8:54AM<br />Hello LEGIT! Please can you let me know if the 'relevant department' is going to ever assist me? If i do not receive feedback today i will have no choice but to take this further.<br />Thanks<br />Janine</p> <p>5:14AM<br />Legit Legit, please can someone let me know if I'm ever going to be helped????<br />Chat Conversation End<br />Seen 11:18am</p> <p> </p> <p>So Team LEGiT clearly see and read my messages but never actually respond. I think its fair to say that i've been very patient with them until now... 4 weeks later</p>