Legit Customer Service Team

Dear Legit Customer Service Team

I hope this message finds you well.

I am writing to express some concerns regarding the customer service at your Legit store located in Southgate Mall. As a loyal customer who regularly shops at your stores—especially Mall of the South, where the service is consistently outstanding—I felt it was important to bring my experiences at Southgate to your attention. Despite being a frequent shopper who purchases from your stores almost every second week, I’ve had several disappointing encounters at Southgate Mall that have left me feeling undervalued as a customer. I initially gave the store the benefit of the doubt, but the continued poor service has prompted me to finally speak up. Here are a few examples of my recent experiences: 1 Forced to Try On Clothing: During a recent lunch break, I visited the store intending to quickly purchase an item. I already knew my size, but staff insisted I try it on, pressuring me even when I explained I was short on time. I felt bul**** and uncomfortable during what should have been a quick, simple visit. 2 Lack of Assistance in the Fitting Room: On another occasion, I needed help while trying on an item. No staff were available near the fitting rooms. When I eventually found someone near the tills and asked for assistance, she rep****, “Chomi, I am cleaning,” and didn’t make any effort to help or call someone who could. 3 Unwillingness to Help Retrieve Items: I wanted to try on a dress that was placed out of reach. When I asked for assistance, the staff told me to look for the stick. I tried, but still struggled. When I returned to ask again, I had to wait while the employee continued rearranging clothing on the floor, showing little urgency or interest in helping. 4 Refund Refused for Online Purchase: When I attempted to return online purchases, I was turned away and told to visit another Legit store, simply because I hadn’t bought the items from their specific branch. There was no effort to assist me or provide alternative solutions. One thing I’ve noticed is that the service only improves when there are visitors or head office staff present—then we’re greeted with smiles and offers of help. Unfortunately, on regular days, this level of service disappears. This inconsistency is frustrating and disappointing. I want to be clear: I love Legit. I’ve been a loyal customer for years and will continue supporting your brand. However, shopping at Legit Southgate Mall has become unpleasant, and I hope you can take steps to improve the customer service at this location. Your customers deserve better—every day, not just when someone is watching. Thank you for taking the time to read this. I trust that you will look into the matter and ensure the team at Southgate is better trained in customer care.