LH
Lillian H
1 reviews | Active since Nov 2014
08 Jul 2015, 16:25
Jacket With loose Buttons
I bought a very beautiful jacket from Legit on Thursday (25/06/2015) for a very special ocassion. My joy was soon turned to disappointment and shame as the buttons fell off while I tried to button the jacket in the morning of the 28th June 2015 just an hour before I attended my function. I could not believe my eyes! I then sew the buttons back on. I really did not expect to get such poor service from legit as I am a regular customer and have previously had no problems whatsoever with their products.
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Legit's replyOfficial
09 Jul 2015, 15:08Hello divinelilly,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query to avoid such incidents from occurring.
Our attempts to contact you today at 12:38 PM have been unsuccessful. We would like to assist you however we need more details. Please contact us on ***and quote your reference number for further feedback.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query to avoid such incidents from occurring.
Our attempts to contact you today at 12:38 PM have been unsuccessful. We would like to assist you however we need more details. Please contact us on ***and quote your reference number for further feedback.
Kind regards,
Edcon customer experience team,
***
Legit's reply09 Jul 2015, 15:08
Official
Hello divinelilly,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query to avoid such incidents from occurring.
Our attempts to contact you today at 12:38 PM have been unsuccessful. We would like to assist you however we need more details. Please contact us on ***and quote your reference number for further feedback.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query to avoid such incidents from occurring.
Our attempts to contact you today at 12:38 PM have been unsuccessful. We would like to assist you however we need more details. Please contact us on ***and quote your reference number for further feedback.
Kind regards,
Edcon customer experience team,
***