Item return

Poor service to Legit Tshwane Regional Mall in Mamelodi , I bought two items on the 9/02/2024 at 17:45 the following item I returned 1 item,to the same cashier without a slip cause I lost it, she told she can’t do exchange or refund I must go back home and find the slip or keep the item….dear Legit Please I want my money the pants can’t fit me…there is nothing I can do with it. You told your employees to return customers back home.