Infuriating service

Good day.

I am battling to find the exact words to describe the level of incompetence and lack of customer service that I have on numerous occasion encountered with Legit stores at the Plaza in Phoenix. Losing a layby is an okay thing “maybe” but losing a layby I had paid for and had my emotions so high and also saw myself wearing is of no words cannot describe, I did a layby in July that was supposed to be three months as I had always layby’d regardless the bad service to only find that my layby was cancelled without my concern or acknowledge two weeks later with no valid explanation.

I went to the store on Saturday the 23rd of September to collect my layby that is when my soul was shattered, right where I am sited, I am so mad that I feel hot flushes between my eyes. I was told that I can be refunded the money and I told them that was not the solution to this mess, miraculously as I refused the money, the jacket came from the back office after I had been told that it has been shipped off to God knows where. Now, I want the ship to bring back the black above the knee long boot flat boot with a gold rim on the sole, I cannot take any apologise, I want that boot also need your ombudsman details and I will not rest till I have my size four boot. I cannot really comprehend how the above occurred, I have also never been so heartened of a boot, I looked forward to owning that boot. All I want is my boot, no excuses nor apologies.